On 08/24/2016 09:21 AM, William Porquet via talk wrote:
Another Bell support caveat involving Fibe that I never thought I'd have to deal with...
My parents decided to come visit Toronto to help in the sale of a condo we own together. I didn't have Internet or cable at the location. So my mum calls up Bell in Nova Scotia and orders a 3-month trial special offer, and then gives the installation address to the condo in Toronto. It gets installed, dry loop, Internet box, PVR, no problem. Works pretty good all told. Then the first time I call for tech support, I'm told that Bell has no record of my dry loop number. Nada. Zip. I don't exist.
After some investigation it comes out that actually we're not a Bell customer. We're a Bell *Aiant* customer. Apparently the east-coast merger a number of years back made for some interesting wrinkles in support structure. Another toll-free number. I finally got my default admin password. (It was "admin" by the way.)
As if this wasn't bad enough (there are *two* Bells?!)... Then my mum decides to transfer the aforementioned Vibe connection to my new apartment in Toronto. Same rigmarole to start, plus several transfers to overseas call-centres before she *finally* got an order number and I could arrange a Bell tech visit to get the wires hooked up.
This might be an edge case, but it's a good example of how internally fscked up Bell is as a corporation.
Cheers, William
Bell does have some issues with integration of other entities. But then Rogers is no better. My company had a PRI with Group Telecom which got broken up and sold to Rogers and Bell. We were moved to Rogers. Some time later the PRI broke and it took 3 days to work through the screwup that was rogers support. At one point we were directed to a number that was a straight redirect to bell support. Eventually it was the Bell guys who fixed the problem. About a year or so later we were told by Rogers that our service would be cancelled in a few months and no amount of calling could get a business services sales call back. So we were forced to move to Bell. Somewhat off topic but try getting a party-line in rural Ontario fixed. Then try to explain why you cannot give a cell phone as a call back number to someone in the third world call centre where the whole country has cheap cell phone access. -- Alvin Starr || voice: (905)513-7688 Netvel Inc. || Cell: (416)806-0133 alvin@netvel.net ||