Another Bell support caveat involving Fibe that I never thought I'd
have to deal with...
My parents decided to come visit Toronto to help in the sale of a
condo we own together. I didn't have Internet or cable at the
location. So my mum calls up Bell in Nova Scotia and orders a 3-month
trial special offer, and then gives the installation address to the
condo in Toronto. It gets installed, dry loop, Internet box, PVR, no
problem. Works pretty good all told. Then the first time I call for
tech support, I'm told that Bell has no record of my dry loop number.
Nada. Zip. I don't exist.
After some investigation it comes out that actually we're not a Bell
customer. We're a Bell *Aiant* customer. Apparently the east-coast
merger a number of years back made for some interesting wrinkles in
support structure. Another toll-free number. I finally got my default
admin password. (It was "admin" by the way.)
As if this wasn't bad enough (there are *two* Bells?!)... Then my mum
decides to transfer the aforementioned Vibe connection to my new
apartment in Toronto. Same rigmarole to start, plus several transfers
to overseas call-centres before she *finally* got an order number and
I could arrange a Bell tech visit to get the wires hooked up.
This might be an edge case, but it's a good example of how internally
fscked up Bell is as a corporation.
Cheers,
William
Bell does have some issues with integration of other entities.