On Tue, Apr 28, 2026 at 01:25:35PM -0400, Evan Leibovitch via Talk wrote:
I can confirm this to be accurate in my instance. My problem with Teksavvy is that they exploit this situation to deflect attention from their own defects. On three separate occasions they have blamed Bell and Rogers for problems that were really caused by their shitty choices in modems. In one case, after Teksavvy denied blame and forced a Bell service call to my house (and all the cat-and-mouse involved in scheduling THAT), the Bell tech tested my line (just fine) but looked at the DSL modem they'd given me and laughed out loud. That model was evaluated by Bell and rejected immediately, he said, yet Teksavvy decided it was good enough. Not one of the devices Teksavvy supplied me, either for cable or DSL, gave steady service for more than a year. Also, f*ck Sagemcom.
Compounding the problem with shitty equipment are the policies on exchanging it. Teksavvy has no brick-and-mortar presence outside Chatham so no way to just go to a GTA location and swap the device. If your equipment goes wonky any time after Friday noon (or even sooner if it takes time to diagnose the problem), you're down till Tuesday at the earliest. They can't be bothered to partner with a GTA location to provide a swap depot. After the third time this happened to me I'd had enough.
I think I mainly used a SmargRG VDSL2 modem on my service. The Bell provided cellpipe was incredibly unreliable. I don't think I have ever used anything from sagemcom. Can they actually be worse than the cellpipe was? Certainly from what I have read, you don't want either of cellpipe or sagemcom modems. -- Len Sorensen