I'm trying to solve an issue I've been having with my Teksavvy DSL router. For some reason over a couple of weeks my connection degenerated to the point where I may have had connection to the internet for about half a day. I called Teksavvy and got connected to Bell who said the line looked ok from their end. They said it was probably the router. I doubted it but Teksavvy sent me a loaner router. And voila my connection was immediately better. Before buying a new router , after a couple of days with the loaner I connected the old router and now it's working fine again with the old router. I had tried resetting and disconnecting and connecting the old router many times before getting the loaner and it didn't make a difference. The appearance, which makes no sense is that connecting the loaner router temporarily fixed my connection issue to the point I could use my old router again. Can anyone make any sense of this? Jim
On 2022-06-07 4:14 p.m., Jim Ruxton via talk wrote:
Can anyone make any sense of this?
One possibility is heat. If a device gets too warm, it can become flaky (pardon the technical jargon). Unplugging it for a while takes care of that. Let it run for a while and see if the problem returns. Dust is often the cause of overheating.
Thanks James. Good point maybe if my old router acts up again I'll point a fan at it. On 2022-06-07 16:46, James Knott via talk wrote:
On 2022-06-07 4:14 p.m., Jim Ruxton via talk wrote:
Can anyone make any sense of this?
One possibility is heat. If a device gets too warm, it can become flaky (pardon the technical jargon). Unplugging it for a while takes care of that. Let it run for a while and see if the problem returns. Dust is often the cause of overheating.
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For me it was my DSL connection and moisture. I complained to TekSavvy about erratic behavior. I had many visits from Bell. They tested the signal quality many times (one even left me house having forgotten to reconnect my service). Line changes were proposed. The DSL frequency profile was adjusted. Capacitors were suspected. In the end an ace from Bell solved it. "Your line was connected outside the local termination point and not inside it, I've fixed that"! And he had. The problem had come and gone, depending upon rain, but not in direct correlation with it. Go figure. PS Months or years later, my connection would momentarily drop periodically. The TekSavvy support guy asked me what the Internet LED on the SmartRG modem indicated. Its flashing I said. Then reset the modem he said, that's an error state. I did, the LED went OUT and I have never been troubled since. On 2022-06-07 16:14, Jim Ruxton via talk wrote:
I'm trying to solve an issue I've been having with my Teksavvy DSL router. For some reason over a couple of weeks my connection degenerated to the point where I may have had connection to the internet for about half a day. I called Teksavvy and got connected to Bell who said the line looked ok from their end. They said it was probably the router. I doubted it but Teksavvy sent me a loaner router. And voila my connection was immediately better. Before buying a new router , after a couple of days with the loaner I connected the old router and now it's working fine again with the old router. I had tried resetting and disconnecting and connecting the old router many times before getting the loaner and it didn't make a difference. The appearance, which makes no sense is that connecting the loaner router temporarily fixed my connection issue to the point I could use my old router again. Can anyone make any sense of this?
Jim
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-- Michael Galea
I often had the Internet LED flashing. Often the DSL light was off completely till I got the new router. But like I said that seems to be fixed now. Good to know about the issue you had with the termination point. If the problems come back I'll definitely check that. On 2022-06-07 17:12, Michael Galea via talk wrote:
For me it was my DSL connection and moisture.
I complained to TekSavvy about erratic behavior. I had many visits from Bell. They tested the signal quality many times (one even left me house having forgotten to reconnect my service). Line changes were proposed. The DSL frequency profile was adjusted. Capacitors were suspected.
In the end an ace from Bell solved it. "Your line was connected outside the local termination point and not inside it, I've fixed that"!
And he had. The problem had come and gone, depending upon rain, but not in direct correlation with it. Go figure.
PS Months or years later, my connection would momentarily drop periodically. The TekSavvy support guy asked me what the Internet LED on the SmartRG modem indicated.
Its flashing I said.
Then reset the modem he said, that's an error state.
I did, the LED went OUT and I have never been troubled since.
On 2022-06-07 16:14, Jim Ruxton via talk wrote:
I'm trying to solve an issue I've been having with my Teksavvy DSL router. For some reason over a couple of weeks my connection degenerated to the point where I may have had connection to the internet for about half a day. I called Teksavvy and got connected to Bell who said the line looked ok from their end. They said it was probably the router. I doubted it but Teksavvy sent me a loaner router. And voila my connection was immediately better. Before buying a new router , after a couple of days with the loaner I connected the old router and now it's working fine again with the old router. I had tried resetting and disconnecting and connecting the old router many times before getting the loaner and it didn't make a difference. The appearance, which makes no sense is that connecting the loaner router temporarily fixed my connection issue to the point I could use my old router again. Can anyone make any sense of this?
Jim
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participants (3)
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James Knott -
Jim Ruxton -
Michael Galea