Specific question about mailing list management
Hi all. This question is asked of anyone who administers a mailing list about policies. I'm setting up a campaign-based mailing system using phplist (as opposed to a forum-type MLM such as Mailman) and I'm interested to know what policies or best practices you might have in place to address this specific question: When a list subscriber goes to a link to change their preferences or unsubscribe, from what email address does the confirmation (for changes) or "sorry to see you go" message (for unsubscriptions) originate. Does such administrative email come from: a) an identifiable member or the organization's staff? b) a postmaster-type alias? c) a do-not-reply address? Any feedback is appreciated. -- Evan Leibovitch, Toronto Canada @evanleibovitch or @el56
Hi Evan, The quick answer is that there is no agreement on best practise for unsub messages, the amount of verification (and time span of) and a number of other abuse related issues. Here is what I personally (wrongly or correctly) do: Subscription (Opt in message / Confirm email message - 1 per day max three days) Unsubscribe - no message - just unsubscribe never send any email from noreply@ I am not Google or Microsoft (and even the dentist around the corner is now doing that *sigh*) When subscriber does anything on a link (Web) - send a confirm your request email hth Andre On Wed, 25 Jul 2018 00:30:58 -0400 Evan Leibovitch via talk <talk@gtalug.org> wrote:
Hi all.
This question is asked of anyone who administers a mailing list about policies. I'm setting up a campaign-based mailing system using phplist (as opposed to a forum-type MLM such as Mailman) and I'm interested to know what policies or best practices you might have in place to address this specific question:
When a list subscriber goes to a link to change their preferences or unsubscribe, from what email address does the confirmation (for changes) or "sorry to see you go" message (for unsubscriptions) originate.
Does such administrative email come from: a) an identifiable member or the organization's staff? b) a postmaster-type alias? c) a do-not-reply address?
Any feedback is appreciated.
On Wed, 25 Jul 2018 00:30:58 -0400 Evan Leibovitch via talk <talk@gtalug.org> wrote:
Hi all.
This question is asked of anyone who administers a mailing list about policies. I'm setting up a campaign-based mailing system using phplist (as opposed to a forum-type MLM such as Mailman) and I'm interested to know what policies or best practices you might have in place to address this specific question:
When a list subscriber goes to a link to change their preferences or unsubscribe, from what email address does the confirmation (for changes) or "sorry to see you go" message (for unsubscriptions) originate.
Does such administrative email come from: a) an identifiable member or the organization's staff? b) a postmaster-type alias? c) a do-not-reply address?
Any feedback is appreciated.
Evan, I run a website and email list for a hiking club. I do everything manually. A do-not-reply address is good when you don't want people replying to you. If you want replies, you need to provide a meaningful address. -- Howard Gibson hgibson@eol.ca jhowardgibson@gmail.com http://home.eol.ca/~hgibson
Evan Leibovitch via talk wrote on 2018-07-25 12:30 AM:
Hi all.
This question is asked of anyone who administers a mailing list about policies. I'm setting up a campaign-based mailing system using phplist (as opposed to a forum-type MLM such as Mailman) and I'm interested to know what policies or best practices you might have in place to address this specific question:
When a list subscriber goes to a link to change their preferences or unsubscribe, from what email address does the confirmation (for changes) or "sorry to see you go" message (for unsubscriptions) originate.
Does such administrative email come from: a) an identifiable member or the organization's staff? b) a postmaster-type alias? c) a do-not-reply address?
Any feedback is appreciated.
I use the email that has been sending the campaign in the first place. Most email clients priorities the name over the subject so I might not recognize postmaster@company.com or do-no-reply@exmaple.com, but I would recognize John Smith because they are have been sending me email about a widget.
participants (4)
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ac -
Evan Leibovitch -
Howard Gibson -
Myles Braithwaite 👾