I call shenanigans on that perspective.

Given the nature of our group it is natural that some here will see the issue as merely one of choice and pace of technology, but IMO it must be seen as a broader issue of problem-solving. If Karen's accessibility needs require analog service in 2023, then that service is not obsolete merely because it's convenient for Bell to declare it so. In making a transition to digital it is Bell's responsibility to either:

• provide a complete working solution to Karen's needs that can be accomplished purely digitally
• use whatever means required internally to maintain (what is seen in her home as) analog service
  

Given its regulated monopoly in last-mile connectivity, the onus is on Bell to provide a solution to the problem that it caused.

- Evan