Hi Karen,
The CRTC is a cruel joke for consumers. It's far too industry-friendly and has allowed Robellus to get away with awful shenanigans and anti-competitive behavior for decades. While it offers
a path to complain, I would not expect such a complaint to be answered in a timely manner or to your satisfaction.
I fully agree with Don that this is a human rights issue, and following that path will likely achieve better results than fighting Bell on their turf.
Equality rights are at the core of the Charter. They are intended to
ensure that everyone is treated with the same respect, dignity and
consideration (i.e. without discrimination), regardless of personal
characteristics such as race, national or ethnic origin, colour,
religion, sex, age, or mental or physical disability, sexual
orientation, residency, marital status or citizenship.
You are receiving neither respect, dignity nor consideration from Bell (and in this case, Teksavvy acting as Bell's reseller). As such I think you have a strong case, but IANAL. You have two channels to go, the Canadian Human Rights Act and the Accessible Canada Act. I think the latter offers a better and faster process here; the Accessible Canada Act explicitly applies to regulated telcos, of which Bell certainly is one.
The Canadian Human Rights Commission maintains (and is supposed to enforce) a
Duty to Accommodate that I believe applies here completely. And it provides
a PDF called "Tools for Individuals" that detail forms of non-compliance with the two Acts and how to proceed with formal complaints.
Ontario also has its own human rights commission, but the federal path is likely recommended since Bell is a federally-regulated entity. However, Ontario offers a benefit in the
Human Rights Legal Support Centre, that may assist with your complaints process and give infinitely better advice than I have offered above.
Apologies if I have stated the obvious or indicated paths that have already been tried unsuccessfully.
Evan Leibovitch, Toronto Canada
@el56