Hi Evan,
That was where we started in fact.
Because manipulating the information into the phone requires vision, I first took the phone to my Mobile shop, which is how I was told about the unlock issue.
Reaching a supervisor at the freedom mobile support line led to me getting them  to help, provide the unlock code, again back at my mobile shop.
It was another freedom mobile support supervisor who suggested I visit a quality  corporate freedom mobile store for their in-person sighted help.
Indeed my first suggestion in the mobile shop was to call freedom mobile, but apparently they did not know how, leading to several trips for me.
Its very strange that the phone says wind mobile for its network as well as an aspect of rogers for some reason.



On Tue, 16 Jul 2024, Evan Leibovitch wrote:
On Mon, Jul 15, 2024 at 3:14���PM Karen Lewellen via talk <talk@gtalug.org>
wrote:

The corporate store staff at 10 dundase street east is frankly stumped by the
problem.

I have Freedom Mobile as my carrier and am quite happy with it.

However, I don't expect staff at their stores to know much more than what
phones and plans are on sale on any given day, and the process to create or
upgrade accounts. You may get better answers by calling the support line at
1-877-946-3184.

- Evan