Another Bell support caveat involving Fibe that I never thought I'd have to deal with... My parents decided to come visit Toronto to help in the sale of a condo we own together. I didn't have Internet or cable at the location. So my mum calls up Bell in Nova Scotia and orders a 3-month trial special offer, and then gives the installation address to the condo in Toronto. It gets installed, dry loop, Internet box, PVR, no problem. Works pretty good all told. Then the first time I call for tech support, I'm told that Bell has no record of my dry loop number. Nada. Zip. I don't exist. After some investigation it comes out that actually we're not a Bell customer. We're a Bell *Aiant* customer. Apparently the east-coast merger a number of years back made for some interesting wrinkles in support structure. Another toll-free number. I finally got my default admin password. (It was "admin" by the way.) As if this wasn't bad enough (there are *two* Bells?!)... Then my mum decides to transfer the aforementioned Vibe connection to my new apartment in Toronto. Same rigmarole to start, plus several transfers to overseas call-centres before she *finally* got an order number and I could arrange a Bell tech visit to get the wires hooked up. This might be an edge case, but it's a good example of how internally fscked up Bell is as a corporation. Cheers, William On 24 August 2016 at 06:55, James Knott via talk <talk@gtalug.org> wrote:
On 08/23/2016 11:46 PM, Amos H. Weatherill via talk wrote:
The other major problem with the Fibe Service is that they refuse to provide Static IP Addresses with their Residental Service Offerings.
IIRC, with Bell, your host name changes with the IP address, unlike Rogers, where your host name won't change, unless you change hardware. Also, with Rogers, the IP address changes so seldom, it's virtually static. Rogers also has IPv6 available now. Does Bell? --- Talk Mailing List talk@gtalug.org https://gtalug.org/mailman/listinfo/talk
-- William Porquet, M.A. ⁂ mailto:william@2038.org ⁂ http://www.2038.org/ "I do not fear computers. I fear the lack of them." (Isaac Asimov)