I've been with freedom (nee wind) for ~10 yrs.
You can indeed get data on the subway but only at the stations, not between them while underground. So you get a habit of loading stuff right as you enter the station, then read it til you get to the next one.
Historically the coverage was shit outside the main areas but I don't travel much. One time I went to Montreal and there was *nothing*. But it was ages ago.

As to customer service, I haven't had any reason to contact it in years. In the past they were very good. I wouldn't be surprised if there was deterioration; that's how things go.

I'm a pretty lazy consumer. I don't comparison shop once I am settled in somewhere unless there is a problem. Freedom is good enough for me.

On Wed, Aug 2, 2023, at 3:09 AM, Evan Leibovitch via talk wrote:
Hi all.

I was more than a little ticked off to discover that Telus has no plans to offer 5G to its mid-brand Koodo customers, even though its flagship Telus and low-end Public Mobile brands already have it.

Now that Freedom Mobile is owned by Videotron, perhaps Canada's least-awful telco, I had another look. They have a 5G plan for the same money that I'm paying Koodo for 4G with 10GB more per month. Furthermore Freedom is the only telco usable in the Toronto subway, with service in all stations and two Line-1 tunnel sections (Vaughan to Wilson and St.George to Yonge/Bloor).

Pretty well everywhere I usually go these days is within Freedom's 5G coverage area. with 4G elsewhere (including the non-Freedom "nationwide" network coverage). I don't care about international roaming, I have a different SIM for that. And as it turns out the cell tower closest to my home is a Freedom one.
Still, I have a few concerns. Reviews for Freedom on Trustpilot are plentiful and almost universally vicious. So long as everything Just Works my customer service interactions tend to be limited to initial setup.

Does anyone here have any real-life data points to offer? Thanks!

Evan Leibovitch, Toronto Canada
@evanleibovitch / @el56
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