On 2023-09-07 13:35, Dhaval Giani via talk wrote:

So far the engineering-based problem-solving I've witnessed in this thread has amounted to "you can't get there from here". Explaining how Bell's system works now does zero to solve Karen's technical issues, let alone the quality of the customer-service response to her actions to date.

No, a lot of the questioning has been about - this is what is happening. So where is the gap?

As someone with a lot of experience in telecom, I do not understand what her problem is. If I can't understand it, I can't fix it. I can understand CODECs that might cause distortion, I can understand having a crappy phone, but I cannot understand why she thinks an analog line is what she needs, when it's unlikely she's had a real analog line for many years.