The ostracization of the non-tech in society was quite evident at the start of the pandemic, and then it got even worse. The elderly at my gym could not book immunization appointments for pharmacies because they refused to book over the phone and told people to book exclusively through the web site. They were forced to go to city sites, which were much further away and inconvenient, where at least the City of Toronto had a phone number.
Further, during the pandemic the City of Toronto opened up workout gyms to those that need medical physiotherapy (doctor's note required), but to go you needed to book an appointment time slot..online..or call the city. This turned out to be quite a task for the elderly.
Grocery fliers are now not being delivered in my area of Scarborough. Retailers are pushing people to go online, but the elderly cannot handle a computer much less navigating an online flyer. Therefore the elderly do not know when certain items go on sale. Specifically NoFrills made a change where if there was a flyer printed, it was an abbreviated version of the online flyer, so even the elderly did get to see a printed flyer, they were unable to see all the sales.
There are a lot of elderly, and with each year this will accelerate, but it seems the ostracization has not been noticed. We must accommodate for such a large and vulnerable chunk of our society. Their cases are certainly not corner use cases.