That's horrible. I'd certainly exchange the laptop. Does USB-C charge as quickly as AC mains power? Is it a power supply or a laptop issue?

Don

On Sun, 20 Nov 2022 at 11:00, D. Hugh Redelmeier via talk <talk@gtalug.org> wrote:
| From: William Park via talk <talk@gtalug.org>

| At work, we recently got Lenovo P1 Gen3, and it's flaky.  My laptop doesn't
| recognize AC power plug, so I have to charge via USB-C. Everything is off USB,
| even the docking station, and it disconnects often.  You can hear Windows
| notifications.  So, network hangs, USB disk hangs, serial dongle hangs, etc.
| Fans is blasting even in sleep mode.

P1 *should* be quite nice.  Hope you got them on sale.

Modern power supplies are pretty tricky.

Lenovo support should be able to handle this.  Of course there are a few
problems if it involves returning the device:

- how can you eliminate confidential files from the system before
  returning it?  Theoretically very difficult with an SSD (wear-levelling
  is magic).

- all your work configuring the system needs to be redone when you get it
  back.

- you are missing the machine for a few weeks.

I think Lenovo offers a service that allows you to retain the disk when
you send the device in for repair.  It may cost.
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