Depends on the company. Some (you can guess who) figure they've got you, and they should minimize their customer support costs by actively pissing people off in order to drive them away. Others, including ones of the size of Sun and above, worry about losing customers. Many need a clue-stick (;-)) --dave On 2019-03-11 4:32 p.m., o1bigtenor wrote:
On Mon, Mar 11, 2019 at 10:34 AM David Collier-Brown via talk <talk@gtalug.org> wrote:
The help-desk is tasked with making you happy with what you have. In many companies they are forbidden to take bug reports. You often have to ask for their "escalations manger", and sometimes explain to them what that is (;-))
Well - - - as one who has totally given up on getting big business to understand their imminent demise (when you keep pissing off your customer you WILL eventually lose them even if there are almost no other games in town at the time - - - someone will show up!) I've gotten to where I don't talk much with the first level, sometimes to the second and find that the back room boys don't like it when their sacred premises are proven to be 'wrong'.
Dee
-- David Collier-Brown, | Always do right. This will gratify System Programmer and Author | some people and astonish the rest davecb@spamcop.net | -- Mark Twain