D. Hugh Redelmeier via talk wrote on 2024-02-16 08:25:

> <https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416>
>
> There's surely more to this story.

Standard operating procedures - "it wasn't us, guv, it was a contractor".


I particularly like this part:

 > Air Canada argued Moffatt could have found the correct information
 > about bereavement rates on another part of the airline's website.
 >
 > But as Rivers pointed out, "it does not explain why the webpage titled
 > "Bereavement Travel" was inherently more trustworthy than its
 > chatbot."
 >
 > "There is no reason why Mr. Moffatt should know that one section of
 > Air Canada's webpage is accurate, and another is not," Rivers wrote.


Also, where CBC looked up any similar cases on CanLII:

 >A survey of the Canadian Legal Information Institute — which maintains
 > a database of Canadian legal decisions — shows a paucity of cases
 > featuring bad advice from chatbots; Moffatt's appears to be the first.

We can bet everything we own that it won't be the last...


rb
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