As someone who switched a few months ago from Teksavvy cable to EBOX fibre (the Bell flanker that was referenced) I shed no tears for the provider that I left. The reasons I moved were not price-related, though as a happy consequence I indeed am paying less for gigabit than I did for a slower service. Numerous Teksavvy corporate decisions -- most notably its choice to use unreliable cablemodems which it can't replace without forcing a week (or more) of downtime -- are why I switched. I used to be fiercely loyal but they exploited my trust. In the end Teksavvy added no value to my Internet service and actually diminished my experience substantially thanks to problems that were not price related.

I'm not alone. See this Reddit thread, in which I participated with a more detailed story (I'm u/el56).

The best customer service is the one you don't need.

- Evan