See this Reddit thread, in which I participated with a more detailed stor
Fortunately my experience over the past 15 years has been pretty good.
> The best customer service is the one you don't need.
True, and they've been both pleasant to deal with and promptly dealt with the very few issues encountered. Sounds like things are slipping somewhat.
They are not alone, however - an increase across the board in consumer complaints:
> The CCTS released its annual review in January
Rogers saw the biggest share of complaints among all national groups, with 6,485 accepted complaints. This was a 15 per cent increase compared to the previous year. Telus received 4,904 complaints, which is a 78 per cent increase from the previous year. Lastly, Bell saw 3,966 complaints, a 16 per cent increase from the last year.
On the other hand, one comment from that thread sums up my feelings:
Bell technicians have done a
successful job at making you hate 3rd party ISPs as planned.
And this made me laugh:
And they only have ever used that one short, awful piece of hand-clap music that keeps looping while on on hold. I never thought I would fondly recall the Canada Revenue Agency hold music by comparisonI experienced it this week. Hand-clap music with ... a slight country twang? Blasphemy.
There's only been one time in my life where I asked what the hold music was, and when they didn't know, I asked to be placed back on hold at end of the call so I could write down some lyrics.
It took extensive effort to find out which artist's music I was exposed to so I could download it, it was so good.
My notes from 10+ years ago documenting the search and attempts to capture lyrics while on hold indicate it's either Tim McMorris "Life is Beautiful"
...or...
Tim McMorris "On Top Of The World"
Your description is spot-on in some ways, but I regret nothing.