16 Feb
2024
16 Feb
'24
11:25 a.m.
<https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416> There's surely more to this story. A customer sued AC for the consequences of bad advice AC's chatbot gave. In an argument that appeared to flabbergast a small claims adjudicator in British Columbia, the airline attempted to distance itself from its own chatbot's bad advice by claiming the online tool was "a separate legal entity that is responsible for its own actions."